At Fairy Chimneys Travel, we only collect personal information that is necessary to provide you with a travel service or product. When we collect your personal information, we will inform you why it is being collected, who it may be shared with, and the possible consequences if all or part of the information is not provided.
Examples of personal information that may be collected by us include your name, address, marital status, and date of birth. When arranging tour packages or airfares, we may also collect details such as telephone numbers, email addresses, special dietary requirements, insurance information, and relevant health details.
On our website, we collect data to help us understand which pages are most popular, peak usage times, and other information that allows us to improve usability and efficiency. When you visit our website, we may ask you to register your name and email address and set a “cookie” on your device (a small piece of system information stored on your hard drive). This enables our system to recognise you when you next visit. If you prefer not to use cookies, you can adjust your browser settings to refuse them.
At Fairy Chimneys Travel, we do not disclose any personal information to third parties except as permitted by law and in accordance with the Privacy Act. All third-party arrangements with Fairy Chimneys Travel must meet our internal privacy standards.
We take reasonable steps to ensure that the information we hold about you is accurate and up to date when used or disclosed. If you believe that any information we hold is incorrect, please contact us to have it amended.
We take all reasonable measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Where practicable, personal information that is no longer required will be destroyed or permanently de-identified.
You may request access to the personal information that Fairy Chimneys Travel holds about you, except in circumstances where access may be restricted under the Privacy Act. Fairy Chimneys Travel reserves the right to determine the manner in which access is granted. If access is denied, we will provide a reason and, where appropriate, offer alternative means of access through mutually agreeable arrangements.
If you request access to your personal information, a reasonable fee may be charged to cover costs such as photocopying, administration, and postage.
If you have any queries or complaints regarding the collection, use, or management of your personal information, please contact our office through your usual communication channels or in writing to Fairy Chimneys Travel.
If we are unable to satisfactorily resolve your concerns, you may contact the Privacy Commissioner in writing at:
Director of Compliance
Office of Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042